Returns & Exchanges

At TJ Hughes, we want you to be completely satisfied with your purchase, which is why we offer a straightforward 28-day return policy for most items in their original condition. Whether you shopped online or in-store, we are committed to making your return or exchange process as quick and easy as possible.

Return Process

• 1.
  Check Eligibility

  Ensure your item is unused, in its original packaging, and within the 28-day return window from the date of delivery or purchase.

• 2.
  Pack Your Item

  Securely package the goods, including all tags and the original dispatch note or receipt to ensure we can identify your order.

• 3.
  Choose Your Method

  Return your items to any TJ Hughes store for free, or use our online portal to generate a tracked courier label for a small fee.

• 4.
  Receive Your Refund

  Once our warehouse or store team inspects the return, your refund will be processed back to your original payment method within 7-10 working days.